Legal & Privacy

Terms and Conditions

Welcome to Loyal Friends! These terms and conditions (“Terms”) govern your use of our website and the services and products offered through our e-commerce platform. Please read these Terms carefully before using our website or making a purchase. By accessing or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use our website or services.

1. Acceptance of terms

By using our website, you affirm that you are at least 18 years old and capable of entering into a legally binding contract. If you are using our services on behalf of a company or organization, you represent and warrant that you have the authority to bind that entity to these Terms.

2. Account registration

In order to access certain features of our website and make purchases, you may be required to create an account. You must provide accurate and complete information during the registration process. You are solely responsible for maintaining the confidentiality of your account and password. Any activity that occurs under your account is your responsibility. If you suspect unauthorized access to your account, please notify us immediately.

3. Products and Services

Loyal Friends offers a variety of products and services through our website. We strive to provide accurate and up-to-date information about our products, including descriptions, pricing, and availability. However, we do not warrant that product descriptions or other content on our website are complete, reliable, current, or error-free.

4. Shipping and delivery

We aim to process and ship orders promptly. Delivery times may vary depending on your location and the shipping method chosen. Loyal Friends is not responsible for any delays, missing or lost packages, and/or damages caused during the shipping process. Once your order is shipped, we will provide you with tracking information.

5. pricing and payment

All prices displayed on our website are in USD and are exclusive of applicable taxes and shipping fees, unless stated otherwise. We reserve the right to change prices at any time without prior notice. Payment for products and services is due at the time of purchase. We accept various payment methods, which will be indicated during the checkout process.

6. Returns and Refunds

Loyal Friends does not offer refunds for any products or services. All sales are final, with the exception of sized items. We understand that sizing can be challenging, and to accommodate our customers, we have a 5-day return policy for sizing exchanges. If you wish to exchange a sized item, please contact our customer support team at support@loyalfriends.com within 5 days of receiving your order.

Damaged item claims must be made within the first 48 hours of having received your package. You can contact us via email at support@loyalfriends.shop. Please include images of the damaged or defective items, along with purchase confirmation.

7. Intellectual Property

All content and materials on the Loyal Friends website, including but not limited to text, graphics, logos, images, and software, are the property of Loyal Friends or its licensors and are protected by intellectual property laws. You may not use, reproduce, distribute, or modify any of our copyrighted materials without our prior written consent.

8. prohibited activities

When using our website and services, you agree not to engage in any activities that are unlawful, harmful, threatening, abusive, defamatory, or otherwise objectionable. You also agree not to attempt to interfere with the proper functioning of our website or violate the security measures we have in place.

9. Privacy Policy

Protecting your privacy is important to us. Our Privacy Policy explains how we collect, use, and disclose your personal information. By using our website, you consent to the practices described in our Privacy Policy.

10. disclaimer of warranties

Our website and services are provided on an “as is” and “as available” basis. We make no warranties, express or implied, regarding the accuracy, reliability, or availability of our website or services. Your use of our website and services is at your own risk.

11. limitation of liability

12. Indemnification

13. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Puerto Rico, without regard to its conflicts of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Puerto Rico, US.

14. Modifications to Terms

15. Entire Agreement

These Terms constitute the entire agreement between you and Loyal Friends regarding the use of our website and services and supersede any prior agreements or understandings.

Should you have any questions or concerns about these Terms and Conditions, please contact our customer support team at support@loyalfriends.com.

Thank you for choosing Loyal Friends. We hope you enjoy our products and services!

Legal & Privacy

Privacy Policy

Introduction

At Loyal Friends (“we,” “us,” or “our”), we take your privacy seriously. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit and interact with our e-commerce website, located at https://www.loyalfriends.shop (“Website”). Please read this policy carefully to understand how we handle your data.

Information Collection and Use

We collect personal information that you provide to us voluntarily, such as your name and email address, when you make a purchase, create an account, or subscribe to our newsletter. By using our Website, you consent to the collection and use of your information as described in this Privacy Policy.

Data Sharing

We do not share or sell your personal information with third parties for their marketing purposes. However, we may share your data with trusted third-party vendors who assist us in processing payments and delivering our products to you. These third-party vendors are bound by confidentiality and data protection agreements.

Location of Data Processing

The Website is operated in the United States (“USA”). By providing your information, you consent to its transfer and storage within the USA.

Children’s Privacy

While our Website is accessible to users of all ages, we do not intentionally target or direct our services to children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take appropriate steps to remove such data from our systems.

Security

We have implemented security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

User Rights

You have certain rights concerning your personal information. You may access, rectify, or erase your data by logging into your account on our Website. If you encounter any issues or wish to object to the processing of your data, please contact us at info@loyalfriends.shop.

Changes to this Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective upon posting the revised policy on this page. We encourage you to review this page periodically to stay informed about our data practices.

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Loyal Friends

Email: info@loyalfriends.shop

Last Updated: JANUARY 2023