Customer Service

How Can We Help You?

At Loyal Friends, we work diligently to ensure a smooth shipping experience for our valued customers. Here are some important details about our shipping policy:

We rely on trusted mailing carriers that include USPS and UPS to deliver your orders promptly and securely. For updates on your shipment, please refer to the tracking number provided in your shipment confirmation email. Alternatively, you can get in touch with your local postal service using the tracking number.

By placing an order with us, you agree that Loyal Friends is not liable for any delays that may occur with your delivery. Once a package is handed of to the mailing carrier, Loyal Friends is no longer responsible for said package. Once an order is shipped, we are unable to cancel it. Please ensure the accuracy of your delivery address during checkout. Loyal Friends is not responsible for missing, stolen, or undelivered goods due to incorrect address details provided by the customer.

If the delivery address was provided incorrectly, and it is not the fault of Loyal Friends, any additional costs incurred will be passed on to the customer.

Returns and Exchanges: For returns or exchanges, customers are responsible for covering the shipping costs. Kindly note that shipping costs are non-refundable.

At Loyal Friends, we appreciate your understanding and cooperation in following our shipping policy. Your satisfaction is our priority, and we’re here to assist you with any queries or concerns. Feel free to reach out to our dedicated customer support team at info@loyalfriends.com. Thank you for choosing Loyal Friends as your go-to pet fashion destination!

We have a 5-day return policy, which means you have 5 days after receiving your item to request an exchange. We kindly ask you to inspect your order upon receipt. If you notice any defects, damages, or receive the wrong item, please contact us immediately at info@loyalfriends.shop. Please include images of the defective items.

To be eligible, the item must be in the same condition as you received it – unworn or unused, with tags, and in its original packaging. You’ll also need to include the receipt or proof of purchase. Returns that don’t meet our policy guidelines will be sent back to you and won’t be exchanged for store credit.

Please note that while most items are not eligible for return and considered final sale, sized items can be exchanged for a different size to ensure the perfect fit for your furry friend. Sized items are limited to apparel, leashes, collars, and harnesses. 

In the rare case that the item you wish to exchange is out of stock, don’t worry! We’ve got you covered with store credit, so you can choose another fabulous find from our amazing collection


Please note that we do not offer refunds for returned items. Instead, we offer hassle-free size exchanges to ensure your furry friend looks paw-some in the perfect fit.

At Loyal Friends, we offer pre-order options for some of our fabulous items. Here’s everything you need to know about our pre-order policy:

If your order includes both pre-order and in-stock items, we’ll ship them together once the pre-order items arrive. This way, you can enjoy all your stylish finds in one paw-some package!

In the rare event of a delay of more than 3 weeks with the pre-order items, we’ll promptly notify you. We value your loyalty and will keep you informed every step of the way. Should you wish to receive your in-stock items earlier, we may be able to ship them separately at an additional cost. Just reach out to our support team, and we’ll be happy to assist you further.

At Loyal Friends, we’re all about providing you with an exceptional shopping experience. Pre-ordering allows you to secure your favorite items ahead of time and be the first to strut your stuff in the latest pet fashion trends!

 

BOWTIE

COLLARS

HARNESSES

ID TAGS

LEASHES

POOP BAGS

Sleep

Pet Stroller

Travel

by collection

Chewnel

Chewy Vuiton

Gucchewi

hairmes

Sniffany & CO

furendi

cartiarf

dogior

Pawlenciaga

woof-white

pupreme